MODE OF PURCHASE
To order or receve more information about our merchandise the costumers can download the order paper and complete it in each part and send it in a closed envelope to: Onetti Giorgio - Erboristeria Apistica - Via Statale, 93 - 23013 Cosio Valtellino (sondrio) Italy
- or fax it to the number (0039) 0342 638021
- or phone us at (0039) 0342 635337
- on send us an e-mail to firstname.lastname@example.org
- or order our products directly from the website www.apistore.it
SALES TERMS AND CONDITIONS
Delivery: the order will be processed promptly, consistent with our stock availability
Transport: transport costs and marks are always paid by the buyer. POSSIBLE IF NOT INCLUDED PACKAGE WILL CHARGED TO THE COST.
Payment: determined with the order
N.B. The buyer will have to request an invoice when he orders and to communicate the number of Tax Code and fiscal code. THE GOODS TRAVELS TO RISK OF COSTUMER. CHECK THE INTEGRITY CONTENT BEFORE ACCEPTING AND NOTIFY ANY DAMAGE TO THE CARRIER; WE BELIEVE EXEMPT FROM ANY DISPUTE. ANY CLAIMS MUST BE MADE WITHIN 10 DAYS FROM THE RECEIPT.
Warranty: 1 year FROM DATE OF PURCHASE.
1 PRODUCTS PRICES AND FEATURES
Unless otherwise indicated product prices published are inclusive of VAT: the prices of products from time to time published cancel and replace the previous, and are subject to availability of products: We reserve the right to confirm or modify the prices of products posted on its website or in brochures informative material, when the order is confirmed.
Product images are indicative and not binding.
The products are not provided as a test. The customer is responsible for the selection of the products ordered and for the compliance and conformity to the specifications for your needs.
All products transmitted must be complete in their entirety and must contain all the elements necessary for the proper identification of the products ordered. Each order for products sent is a customer's contract, therefore, will be binding. The order evasion is the equivalent to the confirmation and acceptance of it.
We reserve the right not to accept orders incomplete, not properly completed. In case of failure to execute the order (if the same is due to unavailability of the products ordered by the customer) we will soon inform the customer.
3 RULES OF PAYMENT
The conditions that our company applies to its customers are the following:
3.1 Payment by bank transfer
3.2 Payment on delivery to the courier "mark"
3.3 Payment by credit card or (pay pal)
3.1 PAYMENT THROUGH BANK TRANSFER
If paying by advance bank transfer, the products ordered by the customer will be kept busy until receipt of proof of transfer, to be sent to the company by fax or email within 48 hours of ordering.
The order will be send only after checking the actual crediting of the amount due to the account of the company.
The reason of the bank must contain: the order reference number; the date of the order; name and surname of the nomenee of the order.
All payments must be in the name of:
Onetti Giorgio - Erboristeria Apistica
Via Statale, 93
23013 Cosio Valtellino (SO)
3.2 PAYMENT IN CASH
Upon delivery of the goods ordered, the customer can pay the amount directly to the courier, cash or bank check to: GIORGIO Onetti
The maximum amount to pay on delivery is 500,00 Euro and the cost of delivery is of 5,00 Euro.
3.3 PAYMENT BY CREDIT CARD (OR PAYPAL)
We accept all cards belonging to these cards: Visa, Mastercard, American Express.
Service available online on a secure server of the bank.
In cases of purchase of goods with payment through credit card, together with the completion of the online transaction, the reference bank will charge the amount of your purchase. In case of cancellation of the order by the customer or in case of rejection of the same by the company, prompted will be required the repayment of the amount committed.
The times of restitution, for certain types of cards, are solely dependent on the banking system.
The company reserves the right to ask the customer information (eg landline telephone number) or to send copies of documents proving the ownership of the paper used. In the absence of the required documents, the company reserves the right not to accept the order.
In no time of the purchase the company is able to know information about the buyer's credit card transmitted via secure connection directly and exclusively to the bank that menage the transaction.
No archive of the company retain such information.
In no case the company can't be held responsible for any fraudulent, unfair credit card by a third party, upon payment for products purchased on their sites.
4 WHAT TO DO ON RECEIPT OF GOODS
Upon delivery of the goods the customer is required to check:
- That the number of packages delivered is as indicated in the transport document
- That packaging is intact and not altered even in the closing strip
- In case of tampering and/or breaks the customer will immediately challenge the shipment and/or delivery by writing "AGREE WITH RESERVE" on the ground and then put his your signature. Then the customer must report any damage within 7 days of receipt of goods. In the event that the customer fails to collect the goods ordered within 5 working days the same order will be canceled. Once signed delivery receipt, the customer can not make any objection about the appearance of the goods.
All products sold by the company are under warranty. To benefit from assistance under warranty, the customer must keep the invoice or receipt of delivery. In those cases, customers must report directly to the company the flaws and defects, and then send the product to that address. Shipping costs are charged to the customer.
The product must be returned by the customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals etc) to limit damage to the original package, we recommend as much as possible to enter into a second box; should be avoided in all cases the attachment of labels or tape directly on the original product packaging.
This warranty applies to products that present a lack of conformity, provided the product is used correctly, in accordance with its intended use and the provisions in the technical documentation.
The company in the event of lack of conformity, at no cost to the customer, provides for the restoration of conformity by repair or replacement or reduction of weight until the termination of the contract.
If the defect should not be a lack of conformity, the customer will be charged for any costs of verification and recovery incurred by the company.
No damage can be obtained from the company for any delays in breakdowns or replacements.
6 RIGHTS OF WITHDRAWAL
Sales of this site are subject to the right of withdrawal within the meaning of the Article 64 of Legislative Decree 206/5
The customer who wishes to exercise the right of withdrawal must sends it within 10 working days of receipt of goods, with acknowledgment of receipt. Alternatively, within the same period of 10 working days from receipt of goods, will also be sent a telegram, an e-mail a fax, provided that the intention to withdraw is confirmed by registered letter with acknowledgment of receipt within 48 hours later.
The said letter must be sent to the following address: ONETTI GIORGIO Erboristeria Apistica - Via Statale, 93 - 23013 Cosio Valtellino (SO) ITALIA
and must contain:
- The wish to avail themselves of the benefits granted by the law;
- L 'indication of the relative ratio
- The number of any invoice or the series number of the consignment
- The information relating to your current account
To obtain a refund of the fee, within the same period of 10 days from receipt of the goods, the customer must also send back by mail or courier the item for which he intends to exercise the right of withdrawal of any complete invoice sales.
Within 30 days of receipt of communication in which the client expresses the intention to exercise the right of withdrawal, the company will refund by bank transfer or deposit on postal c / c.
A refund relates only to the product price; in any case the charges of shipping and delivery will not be reimbursed and, therefore, will be borne by the customer
The right of withdrawal is subject to the following conditions:
- The law applies to the product in its entirety
- Can not exercise the withdrawal of the product
- The products must be intact and not damaged in any way, and returned in original packaging perfectly sealed, complete in all its parts (including packaging and any documentation and accessories: manuals etc).
The shipment until the certificate of receipt in the warehouse of the company is under the responsibility of the customer; if the goods are damaged during transport company will inform the customer (within five working days of receipt of goods in their stores), to enable it to file a timely complaint against the carrier .. In this case the product will be made available to the client for his return, while canceling the request for withdrawal.
The right of withdrawal falls totally, for lack of the essential integrity of the property (the packaging and / or its contents), in cases where the company is established; the lack of the outer and / or of 'package, original interior; the lack of integrated elements of the product (accessories manuals etc).
In case of loss of the right of withdrawal, the company will return to the client the property purchased by charging the stretched shipping charges.
Note: I can not exercise the right to cancel customers who purchase with VAT
Without prejudice any applicable mandatory provisions of law for the protection of consumers (as defined under Article 1, letter b) are under the Legislative Decree n.185 May 22, 1999), and any dispute related to these terms of sale, will be under the exclusive jurisdiction of the Court of SONDRIO.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the customer claims to have carefully read and understood and agree to the following clauses of the conditions of sale.